Attention Owners of Model D and Model E Indoor Rowers Purchased Between August 1, 2006 and April 19, 2007
We have recently discovered that Model D and Model E Indoor Rowers shipped between August 1, 2006 and April 19, 2007 are susceptible to metal fatigue which may cause a crack to form at a particular point on the frame under the foot stretchers. If the crack is allowed to grow, the Indoor Rower will eventually sag to the floor. Although only a very small number of fatigue cracks have been observed to date, we believe that with time and use, any Indoor Rower shipped during this time period is susceptible to this metal fatigue problem.
To address this issue, we have developed a reinforcing kit that is available free of charge to all owners of Model D and E Indoor Rowers made during this time period. The reinforcement consists of 2 metal plates that are easily user-installed between the foot stretchers and the box frame. All the necessary tools and materials needed to complete the installation are provided in the kit.
To order the kit now free of charge please fill in the form below.
It is important that this reinforcing kit be applied to your Indoor Rower. We want you to take this proactive measure now, so that you will avoid any possibility of having this problem in the future. We apologise for this inconvenience.
Q1. Can I continue to use my Indoor Rower?
A. Yes, you can continue to use your Indoor Rower unless you see a crack has started to form. Inspect your machine as shown in the photos. If you see a crack, refrain from using your indoor rower and contact us right away so we can get your machine up and running as soon as possible.
Q2. How can I be sure that my Indoor Rower is affected?
A. Check the serial number on your rowing machine, located on the lefthand side of the flywheel housing. The first 6 digits of the serial number on the Rower indicate the date of manufacture. The serial numbers of the first affected Rowers start with 073106 (31/07/2006) and the last affected Rowers 040607 (06/04/2007).
Q3. What will my indoor rower look like after the parts are installed?
A. Click here to view before and after photos.
Q4. What is involved with installing the reinforcing kit?
A. Click here to view photos and descriptions summarizing the installation process.
Q5. Where can I get a detailed description of the metal fatigue issue and the solution?
A. Click here for more information.
Q6. Do I need to do anything right now?
A. Yes! Enter your order now for a FREE reinforcing kit for your Indoor Rower.
For more information, phone: 0115 945 5522 or e-mail: info@concept2.co.uk
Reinforcement Kit
Please use this form to request a reinforcement kit.
If any cracks are observed, please also check the box 'cracks observed' and you will receive further information.
