A Message to our Customers about Coronavirus (COVID-19)

Concept2 is continuing to support our customers. We will provide any updates to our business operations on this page.

Update for April 3, 2020

Ordering and Shipping

We are currently out of stock for the following items due to high demand and temporary production stoppage to fight the spread of the Covid-19 virus:

  • Black and grey Model Ds
  • Black and grey Model E
  • Dynamic RowErgs
  • BikeErgs

If you need to speak to us, please contact us during regular business hours (9 a.m.–5 p.m.) or email info@concept2.co.uk. We are doing our best to respond to after-hours inquiries within 1–2 business days. Thank you for your patience.

Community and Connection

When rowing seasons were cut short, we heard from coaches, student athletes and parents alike that continuing training as a team was of the utmost importance. We have created the Spring VIII Series 2020, in a hope to help fill that gap. This is a team challenge open to all categories. There will be 5 different workouts over the course of 5 weeks beginning April 6th. We have youth (U19) and collegiate categories as well as ‘Open’ for anyone that wants to participate. See where you and your team stacks up across 5 domains.

For more information: https://log.concept2.com/challenges/league

Stay tuned for information on a new individual challenge, coming soon!

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Update for March 23, 2020

Oar Production

Concept2 Oar production is temporarily suspended, including production on current orders. We will continue accepting quotes. When production resumes, quotes will be processed in the order in which they were received.

For further information, please contact us at 0115 9340140 during business hours, or info@concept2.co.uk.

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Update for March 19, 2020

Motivation and Connection

Many people are looking for ways to help stay motivated to train at home during this time. The Concept2 team is here to support you with resources, which we will continue to add to. Connect with us on our blog, Facebook, Instagram and YouTube to see regular updates.

The health and safety of our employees, their families, and our broader community is of utmost concern.

Be well,
—The Concept2 Team

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Update for March 13, 2020

It’s become clear that the world is facing an unprecedented challenge. Like you, we are concerned about Coronavirus (COVID-19), and want to do what we can to keep our employees, families, communities and customers safe. We take this responsibility seriously.

We are actively monitoring the situation and assessing risks, and are ready to implement immediate changes to ensure a high level of safety. We are following government guidelines on the steps we should take to mitigate the spread of the virus.

What We Are Doing

  • Our employees have been advised to follow hygiene protocol, stay home if they feel unwell and take the time they need to care for themselves or their families.
  • Our sick time policy has been revised to give employees peace of mind if they need to be home due to illness.
  • We have instituted a no-travel policy for all employees until further notice.
  • We are advising employees to work from home if possible.
  • We are monitoring new developments so that we can quickly adapt and continue to provide a safe environment for our employees and exceptional customer service.
  • There has been no disruption to date in our ability to fulfill and ship orders. At the moment, it is business as usual at Concept2, and we’ll continue to be here for you for as long as it’s safe to do so.

We remain deeply committed to the safety of our employees, families, communities and you, our customers. You are the heart of our company, and we look forward to continuing to support you through this challenge and well into the future.

At the moment, Concept2 remains open Monday–Friday, 9 a.m.–5 p.m.. We will be posting related updates, or changes to our operating schedule on this page, so feel free to check back often.

Contact us at info@concept2.co.uk or 0115 9340140 if we can be of assistance.

Be well,

Your friends at Concept2