Customer Service & Oar Representative

Concept2, the market leading manufacturer of rowing machines, composite racing oars, ski and bike ergometers, seeks a talented and motivated individual, with a background in rowing, to join our subsidiary office in Nottingham.

Main Responsibilities

  • Serve on the Customer Service team—This includes taking orders, answering customer queries and providing product information via telephone and email
  • Troubleshooting customer issues
  • Developing good relationships with customers
  • Learning about Concept2 products and providing technical support
  • Work within the Customer Service team as an oar specialist to handle incoming customer calls and emails, take orders and provide technical support
  • Participate in marketing efforts that impact the oar business
  • Liaise between Concept2 and the rowing world, providing the most current information to coaches and athletes, and getting feedback on our products
  • Offer technical service and oar repairs, from our facility and in the field
  • Attend regattas to offer service and support to customers

Required Experience/Qualifications

  • Passion for rowing
  • Ability to learn about products quickly
  • Previous experience within a customer service environment would be preferable
  • High level of competence when working with tools to make oar repairs and provide service
  • Knowledge of and/or a willingness to learn the technical aspects of rowing and rigging
  • Ability to travel to regattas and events to promote our products, develop relationships, learn about the needs of the rowing community, and represent Concept2
  • Self-motivated, with excellent interpersonal skills
  • Ability to work independently and within the structure of a team
  • Proficient in MS Office and MS Outlook
  • Educated to a minimum of grade C GCSE in English and Mathematics
  • Must be eligible to work in the UK, now and in the future

If you require further information please contact Jayne Julian at jaynej@concept2.co.uk

Interested candidates should submit their CV and cover letter by email to jaynej@concept2.co.uk or by mail to Concept2 Limited, Unit C8 Crossgate Drive, Queens Drive Industrial Estate, Nottingham NG2 1LW.

Successful Concept2 employees combine self-sufficiency and personal accountability with strong teamwork skills. Concept2 has an informal office setting, flexible work schedule and excellent compensation and benefits.