Employment | Concept2

Employment

Technical Support Representative

Concept2, a market leading manufacturer of fitness and rowing equipment, seeks a talented Technical Support Representative to join our subsidiary office in Nottingham.

Ideal candidate will be a good communicator, with excellent technical and customer service skills along with strong attention to detail who enjoys working as part of a small team.

Deadline for application: September 3, 2021.

Main Responsibilities

  • Serve as primary technical support contact for UK operations; this includes talking to customers on the phone, via email and Zendesk and leading the technical support function.
  • Troubleshooting customer issues as they arise, both hardware and software related.
  • Be an advocate for the customer from problem recognition to solution implementation.
  • Create, review, and modify procedures to ensure consistency and efficiency in the tech support process.
  • Warranty diagnosis, fault finding and returns assessments.
  • Warranty reporting to parent company
  • Working with the group’s wider tech support and engineering teams to ensure information sharing and consistency.
  • Event preparation for Indoor Erg races and on-site event setup & race running.
  • Management of the company’s Loan Machine Program

Required Experience/Qualifications

  • 3+ years previous experience within a technical support role
  • Degree or similar qualification in a relevant subject would be preferable.
  • Ability to learn about products quickly and proactively solve problems.
  • Excellent interpersonal skills, effective written and oral communication skills and solid phone skills
  • Strong MS Excel skills
  • Ability to work independently and within the structure of a team.
  • Must be eligible to work in the UK.
  • Familiarity with Concept2 fitness equipment would be an advantage.

Please note, in line with current government guidelines, our team are currently working from home.

If you require further information, please contact Jayne Julian at jaynej@concept2.co.uk

Interested candidates should submit their CV and cover letter by email to jaynej@concept2.co.uk or by mail to Concept2 Limited, Unit C8 Crossgate Drive, Queens Drive Industrial Estate, Nottingham NG2 1LW.

Job Description (PDF)
Job Description (Word)

Customer Service & Oar Representative

Concept2, a market leading manufacturer of fitness and rowing equipment, seeks a talented and motivated individual, with a background in rowing to join our subsidiary office in Nottingham.
Ideal candidate will be a good communicator, with excellent customer service skills and strong attention to detail who enjoys working as part of a small team.

Deadline for application: September 3, 2021.

Main Responsibilities

  • Serve on the Customer Service team- this includes taking orders, answering customer queries and providing product information via both the telephone and email
  • Troubleshooting customer issues
  • Developing good relationships with some of our larger customers
  • Learning about all Concept2 products and providing technical support
  • Work within the Customer Service team as an oar specialist to handle incoming customer calls and emails, take orders and provide technical support
  • Participate in marketing efforts that impact the oar business
  • Liaise between Concept2 and the rowing world, providing the most current information to coaches and athletes, and getting feedback on our products
  • Offer technical service and oar repairs, from our facility and in the field
  • Attend regattas to offer service and support to customers

Required Experience/Qualifications

  • Passion for rowing
  • Ability to learn about products quickly
  • Previous experience within a customer service environment would be preferable
  • High level of competence when working with tools to make oar repairs and provide service
  • Knowledge of and/or a willingness to learn the technical aspects of rowing and rigging
  • Ability to travel to rowing regattas and events to promote our products, develop relationships, learn about the needs of the rowing community, and represent Concept2
  • Self-motivated, with excellent interpersonal skills
  • Ability to work independently and within the structure of a team
  • Proficient in MS Office and MS Outlook
  • Educated to a minimum of grade C GCSE in English & Mathematics
  • Must be eligible to work in the UK, now and in the future.

If you require further information, please contact Jayne Julian at jaynej@concept2.co.uk.

Interested candidates should submit their CV and cover letter by email to jaynej@concept2.co.uk

Job Description (PDF)
Job Description (Word)

Customer Service Representative

Concept2, a market leading manufacturer of fitness and rowing equipment, seeks a Customer Service Representative to join our subsidiary office in Nottingham. The ideal candidate will be a good communicator, with excellent customer service skills and strong attention to detail who enjoys working as part of a small team.

Deadline for application: August 27, 2021.

Main Responsibilities

  • Serve on the Customer Service team- this includes taking orders, answering customer queries and providing product information via both the telephone and email
  • Troubleshooting customer issues
  • Assisting with dispatch processes and data exchange between systems and 3rd party warehouse
  • Liaising with carriers and customers regarding deliveries
  • Developing good relationships with some of our larger customers
  • Learning about all Concept2 products and providing technical support

Required Experience/Qualifications

  • Previous experience within a customer service environment
  • Strong MS Excel skills
  • Ability to learn about products quickly
  • Self-motivated, with excellent interpersonal skills
  • Ability to work independently and within the structure of a team
  • Proficient in MS Outlook
  • Educated to a minimum of grade C GCSE in English & Mathematics
  • Must be eligible to work in the UK
  • Sports or fitness background would be an advantage but not a requirement.

If you require further information, please contact Jayne Julian at jaynej@concept2.co.uk. Interested candidates should submit their CV and cover letter by email to jaynej@concept2.co.uk

Job Description (PDF)
Job Description (Word)

Successful Concept2 employees combine self-sufficiency and personal accountability with strong teamwork skills. Concept2 has an informal office setting, flexible work schedule and excellent compensation and benefits.