Concept2 recommends updating the firmware in the monitor to the latest version. In the meantime, use one of the following resolutions to fix the problem.
- If you have not yet installed batteries in your performance monitor, do so now to resolve the problem.
- If your monitor already has batteries in it, you can resolve the issue by removing the batteries and unplugging the USB cable and leaving the batteries and cable out for 24 hours.
- If you need to get your monitor functioning quickly, instead of the 24 hour reset, you can perform the following factory reset. Just be aware that although performing the following reset will resolve the problem, it will also clear all memory (including lifetime metres) as well as any language, date, and time settings:
- On the face of the monitor, press and hold the Change Units and Change Display buttons, while pressing and releasing the Reset button on the back of the monitor.