Ordering and Shipping | Concept2

Ordering and Shipping

You can purchase directly from the Concept2 Shop or by calling 0115 9340140 (Monday–Friday 9:00 a.m. to 5:00 p.m.).

Postage Charges

Indoor Rowers and SkiErgs

There is no charge for delivery throughout mainland Great Britain. Delivery is with a 3rd party courier and can take up to 7 working days from date of despatch.

Orders for delivery to residential addresses are sent with ArrowXL – the delivery date is arranged directly with ArrowXL once the order has been despatched and a 2-hour delivery window will be given the day before delivery. Someone will need to be present to sign for the delivery as ArrowXL will not leave without a signature nor deliver to an alternative address. ArrowXL offer delivery Monday to Saturday in many areas – the available days will depend on your post code and be displayed on their website at the link given when they contact you. If a suitable date is not available for the delivery address supplied please contact us and we can change the destination if necessary (charges may apply if changes are made after despatch). We aren’t able to change the availability of delivery days. Details of the ArrowXL COVID procedures can be seen here: https://www.arrowxl.co.uk/covid-19-updates

Delivery to business addresses is with Tuffnells who will email on the morning of delivery.

The next available despatch day will be displayed at checkout and on product pages.

Accessories

For the Mainland GB and Northern Ireland, if purchased separately parts and accessories cost £2.50 postage and packing for orders under £15; £4.50 for orders from £15 to £100 and are free on orders over £100. If purchased with a machine, they are shipped at no extra charge. Clothing and accessories are shipped separately so may arrive at a different time if ordered with a machine. Delivery time for parts and accessories is 3–5 working days.

For non-Mainland GB, parts and accessories cost £4.50 postage and packing for orders under £15 and £7.50 for orders over £15.

Product Packaging

We use cardboard and recyclable expanded polystyrene (EPS) packaging to ship our machines. Please recycle this packaging when possible:

RowErg Prices

RowErg with Standard Legs * £860
RowErg with Tall Legs * £1,000
Dynamic RowErg * £1,190
* Price includes VAT and delivery.