Please read the FAQs below prior to contacting us.
RowErg, BikeErg and SkiErg Wait List and Availability
Q: How long will I have to wait to be able to place my order once I sign up for the wait list?
A: Having been shut down for 6 weeks due to the pandemic, it will take the factory in Vermont a while to get caught up. As we work our way through the waiting list the timelines will become clearer and we will try to give estimates for when you will be able to order based on when you signed up. However, the supply of stock to the UK is still a little erratic and so it’s not possible at this stage to say how long it will be before you are contacted. Please don’t contact the office for more information regarding the waiting list - this is the latest information we have. If you are signed up to the waiting list you will receive regular updates by email.
Q: How will I know when it’s time for me to order?
A: We will continue to send regular emails to everyone on the wait list with the status of product availability. When product is available for you to order, you will receive a separate email with instructions on how to place your order.
Q: Can I pre-order or pay now?
A: No. When stock is available for you to order, we will email you with instructions on how to place your order.
Q: Can I come to the office to pick up an order when they are available again?
A: The Concept2 office and warehouse in Nottingham will remain closed to outside visitors for the foreseeable future. All orders will need to be despatched with a courier and cannot be collected.
Q: What products is Concept2 currently manufacturing?
A: We are currently making black Model D RowErgs, BikeErgs, SkiErgs, and SkiErg Floor Stands, and processing wait list orders on a first-come first-served basis. If you signed up on our wait list, you will receive an email when it is your turn to order.
Q: When will you start making other RowErgs? (Model E, grey Model D, Dynamic)
A: To streamline production, we are beginning with the black Model D. The timing for the remaining models is still unknown, but it will be at least several months. Please stay on the wait list if you are interested in these products.
Q: If I requested a black Model D, do I need to do anything?
A: No, you do not need to make any changes to your request. We will notify you when the black Model D is available for you to order.
Q: If I requested a RowErg OTHER THAN the Black Model D, do I need to change my request?
A: No, you do not need to change your request. Regardless of the RowErg model or colour you initially signed up for, we will notify everyone by email when the black Model D is available, and update everyone with any information regarding the other model options. If you had initially requested the grey Model D, the Model E (black or grey) or Dynamic, but now want a black Model D, there is no need to change your request.
Parts and Accessories
Due to supply chain limitations, many of our parts and accessories are on back-order.
Q: Is there a wait list for spare parts or accessories?
A: No. Please call us 0115 9340140 to place this order. Our team can confirm the best known ship date when you call. Supplies are limited.
Q: I’m on the wait list for indoor training equipment. Can you add accessories to my wait list request?
A: There is no wait list for parts or accessories. When you’re able to place your order online, you can add additional accessories to your order from our shop. If you don’t see the accessories you’re looking for online, you can call us at 0115 9340140 to order. Our team can confirm the best known ship date when you call. Supplies may be limited.
Q: How can I order parts or accessories that are not available on the website?
A: Please call us at 0115 9340140 to place your order. Our team can confirm the best known ship date when you call. Supplies are limited.
Due to the limited stock available to the UK market we are not currently able to supply any resellers. Please be aware that there are scams and fraudulent offers for Concept2 equipment. If you see ads or a website with a “too good to be true” offer, or even if it seems at all suspicious, please feel free to check with us to find out if the offer is legitimate.