These FAQs aim to provide you with quick answers to the most commonly asked questions, in hopes of saving you the need to contact us. Our phones have been exceptionally busy since the start of the pandemic, but rest assured, we are doing our best to work through our wait list. We update this information regularly.
Please read the FAQs below prior to contacting us.
- Signing up for the wait list
- Model D and Model E RowErg Product Changes
- Ordering and payment
- Order status and shipping
- Other suppliers/resellers
RowErg®, BikeErg® and SkiErg® Wait List and Availability
Signing up for the Wait List
Q: How long will I have to wait to be able to place my order once I sign up for the wait list?
A: There are various factors affecting the waiting times, including production levels, transit delays, take up rate from the waiting list and courier capacity. We are working our way through the waiting list as fast as we are able and are giving the latest estimates, which are subject to change, for when you will be able to order based on when you signed up in our weekly update emails and on the sign-up page. Please don’t contact the office for more information regarding the waiting list - this is the latest information we have.
Q: Why is there a backlog?
A: After a 6-week shutdown in March and April 2020 due to the pandemic, we’re still catching up to the high demand for our product.
Q: What if I need to add or change products on my wait list request?
A: You can come back and submit a request for additional types of products. If you need a larger quantity or wish to be removed for a particular item, please contact us. Please note your sign-up date is per item, so you may end up being able to order different items at different times.
Q: Is there a wait list for spare parts or accessories?
A: No. You can order online or call us at 0115 9340140. If the items you’re looking for are not online, our team can confirm the best known ship date when you call. Supplies are limited.
Model D and Model E RowErg™ Product Changes
Q: What is the RowErg?
A: We started using the name RowErg in 2019 when talking about our indoor rowers. All of our exercise machines are technically ergometers, or “ergs” for short, because they actually measure the work that you are doing. The name RowErg aligns better with our family of training machines, the SkiErg and the BikeErg. The RowErg with standard legs, which gives a 14” seat height, is what we formerly called the Model D.
Q: Are you still making the Model D and Model E?
A: Starting in May 2021, we will be streamlining our product line by offering two height options for our popular RowErg. The RowErg with standard legs (14” seat height) is the Model D. As we make this transition, the monorail graphics will eventually be updated to reflect the new name.
The RowErg with tall legs places the seat 20” from the floor, which some people prefer. The RowErg with tall legs replaces the Model E, which has been discontinued. Both options will now be available in black only.
Learn more about the RowErg >
Q: How do I get on the wait list for the RowErg?
A: You can sign up on the wait list now for the RowErg in either height option.
Q: I signed up for a Model E on the wait list. Do I need to change anything?
A: You do not need to change or confirm your wait list request if you signed up for the Model E. The Model E is discontinued. The RowErg with tall legs is the replacement.If the RowErg with tall legs is not available when you receive your invitation to buy, you will have two options:
- You can order the RowErg with standard legs (14” seat height). A Tall Legs Retrofit Kit will be available to purchase later this year to convert to the 20" seat height.
- You can wait and order the RowErg with tall legs (20” seat height) once it is available. When production begins, the RowErg with tall legs will be offered in order of the wait list. If you decide to wait, you don’t need to do anything at this time.
Q: What should I do if I’m on the wait list for a Model D?
A: If you signed up for the Model D on the wait list, you don’t need to do or change anything. When we reach your name on the wait list, you’ll be offered a chance to buy a RowErg with standard legs (the new name for the Model D).
Q: When will the Tall Legs Retrofit Kit be available to order? Is there a wait list for the Tall Legs Retrofit Kit?
A: We anticipate the Tall Legs Retrofit Kit will be available to order on our site later this year. The product cost will be £170.00. This kit will raise the standard Model D or Model C to a 20” seat height. There is no wait list for this Kit.
Q: What are the plans for the grey Model D and grey Model E?
A: As part of streamlining our product line, we have discontinued the grey Model D and grey Model E Indoor Rowers. When you receive your invitation to buy, you will have be able to purchase a black RowErg, with either the standard or tall leg option. If you have been waiting for a grey machine, we are sorry but we will not be able to fill that request. Please contact us for assistance buying a black RowErg.
Ordering and Payment
Q: How will I know when it’s time for me to order?
A: When product is available for you to order, you will receive a separate email with instructions on how to place your order. In the meantime, we will continue to send regular emails to everyone on the wait list with the status of product availability.
Q: Can I pre-order or pay now?
A: No. When stock is available for you to order, we will email you with instructions on how to place your order.
Q: What if I think I’ve missed my purchase link email?
A: You will be contacted by email when you reach the top of the list for each product you signed up for. The email can sometimes be marked as spam so please add @concept2.co.uk to your safe sender/domain list and check your spam folder if you think your purchase time has passed.
Order Status and Shipping
Q: Can I come to the office to pick up an order when they are available again?
A: The Concept2 office and warehouse will remain closed to outside visitors for the foreseeable future. Orders are not be available for pick-up until further notice.
To help distribute more machines more quickly, we are starting to supply small quantities of stock to resellers in the UK and Ireland from the end of August. If you try to source a machine from a reseller, we recommend that you stay on the waiting list until receipt of goods. Please be aware that there are scams and fraudulent offers for Concept2 equipment. If you see ads or a website with a “too good to be true” offer, or even if it seems at all suspicious, please feel free to check with us to find out if the offer is legitimate.