These FAQs aim to provide you with quick answers to the most commonly asked questions, in hopes of saving you the need to contact us. Our phones have been exceptionally busy since the start of the pandemic, but rest assured, we are doing our best to work through our wait list. We update this information regularly.
Please read the FAQs below prior to contacting us.
RowErg, BikeErg and SkiErg Wait List and Availability
Signing up for the Wait List
Q: How long will I have to wait to be able to place my order once I sign up for the wait list?
A: Having been shut down for 6 weeks due to the pandemic, it will take the factory in Vermont a while to get caught up. As we work our way through the wait list, the timelines will become clearer and we will try to give estimates for when you will be able to order based on when you signed up. However, the supply of stock to the UK is still a little erratic and so it’s not possible at this stage to say how long it will be before you are contacted. Please don’t contact the office for more information regarding the waiting list - this is the latest information we have. If you are signed up to the waiting list you will receive regular updates by email.
Q: Why is there a backlog?
A: After a 6-week shutdown in March and April 2020 due to the pandemic, we’re still catching up to the high demand for our product. We are currently manufacturing equipment and shipping from Morrisville, Vermont.
Q: I signed up for the Model E or Dynamic; why am I receiving an update about the Model D?
A: Our timelines for the Model E and Dynamic RowErgs are uncertain. We‘re sending updates for the black Model D in case you’d like to purchase the first available type of RowErg instead. For most people, the Model D provides everything you need.
Q: I received an invitation to buy a Model D, but I want to wait for the Model E, Dynamic or grey Model D. What should I do?
A: You can ignore the Model D invitation to buy email and remain on the wait list if you are not interested in purchasing a Model D. We will notify you by email regarding the availability of the Model E, Dynamic, or grey Model D as long as you stay on the wait list.
Q: What if I need to add or change products on my wait list request?
A: You can come back and submit a request for additional types of products. If you need a larger quantity or wish to be removed for a particular item, please contact us. Please note your sign-up date is per item, so you may end up being able to order different items at different times.
Q: Is there a wait list for spare parts or accessories?
A: No. You can order online or call us at 0115 9340140. If the items you’re looking for are not online, our team can confirm the best known ship date when you call. Supplies are limited.
Ordering and Payment
Q: How will I know when it’s time for me to order?
A: When product is available for you to order, you will receive a separate email with instructions on how to place your order. In the meantime, we will continue to send regular emails to everyone on the wait list with the status of product availability.
Q: Can I pre-order or pay now?
A: No. When stock is available for you to order, we will email you with instructions on how to place your order.
Order Status and Shipping
Q: Can I come to the office to pick up an order when they are available again?
A: The Concept2 office and warehouse will remain closed to outside visitors for the foreseeable future. Orders are not be available for pick-up until further notice.
To help distribute more machines more quickly, we are starting to supply small quantities of stock to resellers in the UK and Ireland from the end of August. If you try to source a machine from a reseller, we recommend that you stay on the waiting list until receipt of goods. Please be aware that there are scams and fraudulent offers for Concept2 equipment. If you see ads or a website with a “too good to be true” offer, or even if it seems at all suspicious, please feel free to check with us to find out if the offer is legitimate.